Performance & Learning Content Solutions:
Course Catalogs (PC Skills/IT Skills, Business Management Skills, Customer Service Skills, Sales Training, Workplace Safety, etc.)
Custom Content Conversion - Web-Based Training, Computer-Based Training, Self-Study Workbooks, Instructor Manuals + Student Guides
Content Repurposed as Reusable Learning Objects/Reusable Information Objects
Rich Media/Graphics Production
Performance & Learning Technology Solutions:
Course Authoring Applications
Case Study: 5 Day class Ported to E-Learning -- Integrated Performance and Learning Environment
Organization offering instructor-led courses for teams within their clients' organizations needed to offer online training. Its audience needed an E-Learning space which would offer personalized learning and would integrate learning with performance support, knowledge and skills.
Key components of this solution were: 1)."E-Learning Engine" - virtual classroom and online library. 2). "Community Engine" - organized open-ended online conversations. Discussion threads are the primary tool wherein a user poses a question on a specific technical or business issue and the engine records the conversation as other users respond with commiseration, solutions, work-arounds or job aids. A company can use a community engine to access user experiences and focus the collective experience of the user community on issues currently vexing its stakeholders. By following (and indexing) discussion threads, the firm gathers invaluable product/service, market and user information. As users expand their stock of knowledge of the firm's technology or processes, they come to think of themselves as members of its community.
Benefits for Learners: Flexibility for learning time and place, relevant learning and review as needed, efficient and individualized learning, performance support, experience in electronic team collaboration.
Design of the Performance and Learning Environment:
1). Focus on performance of individuals and work groups. The course is designed to support novices to remember, understand and apply their new skills. These levels appear as lesson topics, cases and labs. Labs are required and may be completed by individual learners, face-to-face teams or electronic teams. 2). Content configuration and learning objects. Environment integrates learning and performance support. 3). Individualization: Learner control plus a personal learning plan to suggest the most efficient way a learner should approach a course. Learners can also follow the way they like to learn by choosing an expository, case-based, or problem-based approach. 4). Multiple ways for a learner to access the enviroment. Navigation featured several design aspects - Dynamic synchronization of content components (topics, cases, labs, resources). Map of the course, Personal Learning Path. 5). Electronic communication/collaboration: Learners and teams have a real mentor to answer questions via email and forums and to review labs. Learners have access to multiple forums; electronic teams collaborate within labs in addition to using forums and email. 6). Customization: Environment can easliy be customized for different groups of learners or different organizations. The system can be branded and re-licensed as a "bolt-on" e-Learning solution. 7). Report Manger: Reports generated to evaluate use and performance.