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Performance & Learning Content Solutions:

Course Catalogs (PC Skills/IT Skills, Business Management Skills, Customer Service Skills, Sales Training, Workplace Safety, etc.)
Training Tuneups
PowerPoint Learning
Custom Content Conversion - Web-Based Training, Computer-Based Training, Self-Study Workbooks, Instructor Manuals + Student Guides
Content Analysis
Content Repurposed as Reusable Learning Objects/Reusable Information Objects
Rich Media/Graphics Production
Performance & Learning Technology Solutions:
Course Authoring Applications
Learning Management Systems/Learning Content Management Systems
Community-of-Practice Applications
Training Portfolio Management Systems

Performance & Learning Consulting Solutions:

Traditional Consulting Services
Instructional Systems Analysis and Design
Instructional Design/Learning Intervention Design
Curriculum Analysis and Design
Competency Models
Skills Inventories/Personalized Learning Plans
Assessment and Certification Analysis and Design
Electronic Performance Support Systems
Integrated Learning Systems
Performance Improvement Systems
Learning Delivery Strategies Review and Analysis
Incentive Systems

Advanced Consulting Services (roll mouse over to read descriptions)
Predictive Analyisis/Change Matrix Reviews
Training Portfolio Management
Pre-Mortems/Post-Mortems
eLearning Project Acceleration/Restart/Turnaround/Triage
eLearning Go-To-Market/Business Acceleration Strategies
Transitioning Internal Trainers to Internal Performance Consultants


OPLETM: Organizational Performance and Learning Excellence
TriageTraining’s OPLETM is a performance and learning system that provides our clients with a powerful, integrated work/learning solution. Combining elements of performance support, learning management, knowledge management and business process management, the OPLETM system supports our clients’ learning and performance needs. One of the criteria being met by the OPLETM solution is the creation of a technology platform for supporting distributed performance and learning needs.

This virtual environment offers users a “bridge” between the conventional, face-to-face, instructor-led, classroom-based learning experiences with access to digital performance and learning resources accessible regardless of the user’s physical location. We believe that a competency-based learning orientation enhances the relevancy of any content, any learning intervention and any collection of learning or information resources by facilitating the transfer of “classroom” knowledge to on-the-job performance.

OPLETM facilitates a wide range of learning resources, performance support tools as well as diagnostic and prescription advisors and supports an orientation toward the development of individualized learning programs. Our approach to constructing engaging and motivational instructional designs is key. These principles are based upon summarizing the results of over 50 years of research and best practices developments in the areas of learning and cognition.

Interaction requirements are highly dependent upon individual differences. Our general strategies for course presentation are likely to be modular, will utilize a mix of text, graphical and animated elements to maximize attention and focus, and will feature a variety of feedback, collaboration and communication tools to facilitate learner engagement.

Even so, we do not use formulaic approaches to define time-on-task, or the number of interactions per hour. With interaction being the most expensive component of a performance and learning solution, our approach considers what the outcomes of a user's experience are supposed to be and we then select interaction strategies that help achieve those performance and learning goals. That helps us to provide our clients with interactive designs and solutions that are cost effective and maximize user performance & learning.

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Case Study: 5 Day class Ported to E-Learning -- Integrated Performance and Learning Environment

Organization offering instructor-led courses for teams within their clients' organizations needed to offer online training. Its audience needed an E-Learning space which would offer personalized learning and would integrate learning with performance support, knowledge and skills.

Key components of this solution were: 1)."E-Learning Engine" - virtual classroom and online library. 2). "Community Engine" - organized open-ended online conversations. Discussion threads are the primary tool wherein a user poses a question on a specific technical or business issue and the engine records the conversation as other users respond with commiseration, solutions, work-arounds or job aids. A company can use a community engine to access user experiences and focus the collective experience of the user community on issues currently vexing its stakeholders. By following (and indexing) discussion threads, the firm gathers invaluable product/service, market and user information. As users expand their stock of knowledge of the firm's technology or processes, they come to think of themselves as members of its community.

Benefits for Learners: Flexibility for learning time and place, relevant learning and review as needed, efficient and individualized learning, performance support, experience in electronic team collaboration.

Design of the Performance and Learning Environment:

1). Focus on performance of individuals and work groups. The course is designed to support novices to remember, understand and apply their new skills. These levels appear as lesson topics, cases and labs. Labs are required and may be completed by individual learners, face-to-face teams or electronic teams. 2). Content configuration and learning objects. Environment integrates learning and performance support. 3). Individualization: Learner control plus a personal learning plan to suggest the most efficient way a learner should approach a course. Learners can also follow the way they like to learn by choosing an expository, case-based, or problem-based approach. 4). Multiple ways for a learner to access the enviroment. Navigation featured several design aspects - Dynamic synchronization of content components (topics, cases, labs, resources). Map of the course, Personal Learning Path. 5). Electronic communication/collaboration: Learners and teams have a real mentor to answer questions via email and forums and to review labs. Learners have access to multiple forums; electronic teams collaborate within labs in addition to using forums and email. 6). Customization: Environment can easliy be customized for different groups of learners or different organizations. The system can be branded and re-licensed as a "bolt-on" e-Learning solution. 7). Report Manger: Reports generated to evaluate use and performance.